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Access and Membership

Space access is the boundary around a workroom. It decides who can open the Space, who can participate in its threads, and whether cold-contact inbound work is accepted for a Public or Private context.

Access does not create a new agent. It controls who can use a Space and which people count as members when a Space is private.

Public Spaces

Section titled “Public Spaces”

Public Spaces are available to registered tenant users. They work well for broad internal contexts such as General Support, Product Questions, or Company Operations.

Use a Public Space when:

  • Most tenant users should be able to start or resume work there.
  • The Space does not carry restricted customer, finance, legal, or incident context.
  • Inbound channels should accept registered tenant users without a separate member list.

Private Spaces

Section titled “Private Spaces”

Private Spaces restrict access to Space members. They work well for customer rooms, sensitive finance work, executive workflows, private projects, and incident response.

Use a Private Space when:

  • Only a named group should see the Space and its threads.
  • Cold-contact inbound email should be rejected unless it comes from a member.
  • The Space carries context that should not be visible across the tenant.

Membership effects

Section titled “Membership effects”

Membership matters for Private Spaces. Members can access the Space and participate in its work. Non-members should not be able to open the Space or send cold-contact email into it.

Public Spaces do not need a member list for normal access, so the Admin Members tab is hidden for Public Spaces.

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